Visitors not permitted to enter CHS health facilities in the ACT
We have made changes for people who are visiting our hospitals and health care facilities. This is to protect our patients and staff from COVID-19.
Our commitment to providing high-quality and person-centred care ensures your stay is as comfortable as possible.
Updated 12 August 2021
Changes to keep you safe
Given the evolving COVID-19 situation in Australia, health care facilities in the ACT have made precautionary changes to keep our most vulnerable patients safe and to further protect staff and visitors.
Surgical face masks
Surgical face masks are now mandatory at all health facilities across Canberra, including hospitals, community health centres and walk-in centres.
Masks will be handed out at all screening points on entry to the facility and you must wear a new mask each day.
Masks may be removed in the following circumstances (while maintaining 1.5m distance wherever possible):
- While eating and drinking
- While communicating with another person who is deaf or hard of hearing
- If wearing a mask creates a risk to health and safety, or security
- Where clear enunciation or visibility of your mouth is essential
- Where the removal of a face mask is necessary for the provision of a good or service
Mask-wearing is not required for:
- persons aged under 12 years old
- Anyone with a disability or physical or mental health illness or condition that makes wearing a face mask unsuitable. For example, a skin condition, an intellectual disability, autism or trauma.
If you are a patient, visitor or carer and have any questions or concerns, please speak to your treating team or someone on the ward.
Visitor restrictions are currently in place at all hospitals, community health centres and walk-in centres in the ACT.
The decision to restrict visitors to our health facilities is always a difficult one, but it ensures we can protect the health and safety of everyone. This is especially necessary for our most vulnerable, particularly patients whose health is already compromised.
The visitor policy includes:
- As at 5pm 12 August 2021, no visitors are permitted to enter Canberra Health Services facilities unless in exceptional circumstances such as end of life, birthing or for paediatric care.
- Visitors are strongly encouraged to keep in touch with patients at CHS facilities via phone and/or video calls.
All COVID-19 safe principles and behaviours continue to apply to all visitors.
We understand this is difficult news, but it is necessary to keep everyone as safe as possible.
We are constantly reviewing these difficult restrictions and will make changes as soon as it is safe to do so.
Please make sure you complete a digital screening tool before entering a health facility in the ACT.
You can access the tool via the ACT Health app or online at screening.covid19.act.gov.au, or by scanning the QR code you will see displayed at various locations around health services.
Surgical masks are available at screening points upon entering our facilities.
COVID-19 safe behaviour
This is a timely reminder that we must remain vigilant to the threat of COVID-19 and ensure we are observing all COVID-safe behaviours.
Please maintain physical distancing, wear a surgical mask and practice good hand hygiene protocols.
For more information visit: www.covid19.act.gov.au
Digital screening tool
Before entering any of our health facilities and community health centres, you must complete the screening tool (or you will be refused entry). The information may be used for contact tracing purposes if needed.
To access the screening tool, simply choose one of the following:
- download the ACT Health App and select ‘ACT health facilitates screening tool’
- scan the QR code on the health screening posters as you enter our health facility
- fill in your details online at screening.covid19.act.gov.au, or
- fill in a form at the screening desk on site.
Show your completed form (or the ‘green tick’ on your mobile/device) to staff at the screening desk as you enter any of our health facilities.
Surgical masks are available at screening points upon entering our facilities and must be worn indoors.
The University of Canberra Hospital provides free car parking facilities for visitors, carers, patients and staff.
Parking for patients and their visitors is provided within Basement (P3) Carpark. Visitors and patients who are unable to find a park in Basement (P3) can source parking in the Multi-storey (P1) Carpark.
A number of mobility, short-term and set-down parking spaces are provided at the Hospital’s main entry, off Guraguma Street Bruce.
Upon entering either P3 or P1 car parks, drivers will be prompted to take a parking ticket at the Boom Gate. Patients and their visitors are able to validate their parking tickets at no charge prior to departure. This ticket can then be used to exit the car park at the boom gate.
There are three validation points at UCH:
- Main Hospital Reception
- Mental Health Reception
- Brindabella Rehabilitation Centre Reception or
- Faculty of Health (UC Use only)
Unauthorised users accessing UCH car parks who have no affiliation with UCH, will in the future be charged an exit fee of $20.00 for using the car park. Payment can be made at ticket payment machines located in the Basement lift foyer or at the boom gate, upon exit.
The maximum vehicle height for the University of Canberra Hospital (UCH) Multi-storey (P1) Car Park is 2.1 metres. For the Basement (P3) Car Park it is 2.3 metres.
A map of all car parks is available here.
What other transport options are available?
There are a range of Community Transport Services available to the public to help with your transport to and from medical appointments, Details listed below.
Flexible Bus Service: (02) 6205 3555
Communities @ Work: (02) 6293 6500
Transport Canberra: 13 1710 / https://www.transport.act.gov.au/
Canberra Cabs: (02) 132 227 (13 CABS)
Cab Express: (02) 6260 6011
Please contact Canberra Health Services Parking Operations on 02 5124 9759,or email CHS.firstname.lastname@example.org for more information about University of Canberra Hospital parking.
For general enquiries: 02 5124 0000, 24 hours a day, 7 days a week
For patient enquiries: 02 5124 2613
University of Canberra Hospital
20 Guraguma Street
Bruce ACT 2617
PO Box 11
Woden ACT 2606