University of Canberra Hospital

The University of Canberra Hospital is a dedicated and purpose-built rehabilitation facility, for people over the age of 18 who are experiencing mental illness or recovering from surgery, illness or injury.

From Friday 29 October 2021, one visitor per patient per day will be allowed at Canberra Health Services facilities

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Our commitment to providing high-quality and person-centred care ensures your stay is as comfortable as possible.

Updated 28 October 2021

Changes to keep you safe

Given the evolving COVID-19 situation in Australia, health care facilities in the ACT have made precautionary changes to keep our most vulnerable patients safe and to further protect staff and visitors.

Surgical face masks

Surgical face masks are now mandatory at all health facilities across Canberra, including hospitals, community health centres and walk-in centres.

Masks will be handed out at all screening points on entry to the facility and you must wear a new mask each day.

Masks may be removed in the following circumstances (while maintaining 1.5m distance wherever possible):

  • While eating and drinking
  • While communicating with another person who is deaf or hard of hearing
  • If wearing a mask creates a risk to health and safety, or security
  • Where clear enunciation or visibility of your mouth is essential
  • Where the removal of a face mask is necessary for the provision of a good or service

Mask-wearing is not required for:

  • persons aged under 12 years old
  • Anyone with a disability or physical or mental health illness or condition that makes wearing a face mask unsuitable. For example, a skin condition, an intellectual disability, autism or trauma.

If you are a patient, visitor or carer and have any questions or concerns, please speak to your treating team or someone on the ward.

Visitor restrictions

Visitor restrictions are currently in place at all hospitals, community health centres and walk-in centres in the ACT.

As of Friday 29 October, 2021, the visitor policy at health facilities in the ACT will allow for one visitor per patient, per day.

It is strongly recommended that visitors are fully COVID-19 vaccinated, where eligible.

The easing of restrictions ties in with the ACT Government’s COVID-19 pathway forward.

The decision to restrict visitors to our health facilities is always a difficult one, but it ensures we can protect the health and safety of everyone. This is especially necessary for our most vulnerable, particularly patients whose health is already compromised.

The visitor policy includes:

  • A strong recommendation that visitors are fully COVID-19 vaccinated, where eligible.

  • Compassionate exceptions will be determined on a case by case basis.

  • Visitors are strongly encouraged to keep in touch with patients at our facilities via phone and/or video calls.

Visitors must observe all COVID-19 safe principles, including:

  • complete the ACT Health Digital Screening Tool;  
  • wear a surgical face mask at all times while in the health facility; 
  • restrict your movement to the visiting area; 
  • maintain social distancing; 
  • practice good hand hygiene and respiratory hygiene; and 
  • stay at home if unwell and get tested for COVID-19, even if experiencing mild symptoms

Compliance with these visitor requirements will be monitored, and a zero visitor policy may need to be reinstated, particularly if there are increased numbers of COVID-19 exposures in our health facilities in the coming days and weeks.

We are constantly reviewing these difficult restrictions and will ease them further as soon as it is safe to do so.

Digital screening

Please make sure you complete a digital screening tool before entering a health facility in the ACT.

You can access the tool via the ACT Health app or online at screening.covid19.act.gov.au, or by scanning the QR code you will see displayed at various locations around health services.

Surgical masks are available at screening points upon entering our facilities.

COVID-19 safe behaviour

This is a timely reminder that we must remain vigilant to the threat of COVID-19 and ensure we are observing all COVID-safe behaviours.

Please maintain physical distancing, wear a surgical mask and practice good hand hygiene protocols.

For more information visit: www.covid19.act.gov.au

Digital screening tool

Before entering any of our health facilities and community health centres, you must complete the screening tool (or you will be refused entry). The information may be used for contact tracing purposes if needed.

To access the screening tool, simply choose one of the following:

  • download the ACT Health App and select ‘ACT health facilitates screening tool’
  • scan the QR code on the health screening posters as you enter our health facility
  • fill in your details online at screening.covid19.act.gov.au, or
  • fill in a form at the screening desk on site.

Show your completed form (or the ‘green tick’ on your mobile/device) to staff at the screening desk as you enter any of our health facilities.

Surgical masks are available at screening points upon entering our facilities and must be worn indoors.

 

The University of Canberra Hospital provides free car parking facilities for visitors, carers, patients and staff. 

Parking for patients and their visitors is provided within Basement (P3) Carpark. Visitors and patients who are unable to find a park in Basement (P3) can source parking in the Multi-storey (P1) Carpark.

A number of mobility, short-term and set-down parking spaces are provided at the Hospital’s main entry, off Guraguma Street Bruce.  

Upon entering either P3 or P1 car parks, drivers will be prompted to take a parking ticket at the Boom Gate.   Patients and their visitors are able to validate their parking tickets at no charge prior to departure. This ticket can then be used to exit the car park at the boom gate.
There are three validation points at UCH:

  • Main Hospital Reception 
  • Mental Health Reception 
  • Brindabella Rehabilitation Centre Reception or
  • Faculty of Health (UC Use only)

Unauthorised users accessing UCH car parks who have no affiliation with UCH, will in the future be charged an exit fee of $20.00 for using the car park. Payment can be made at ticket payment machines located in the Basement lift foyer or at the boom gate, upon exit.

The maximum vehicle height for the University of Canberra Hospital (UCH) Multi-storey (P1) Car Park is 2.1 metres. For the Basement (P3) Car Park it is 2.3 metres.

A map of all car parks is available here.

What other transport options are available?

There are a range of Community Transport Services available to the public to help with your transport to and from medical appointments, Details listed below. 

Flexible Bus Service: (02) 6205 3555
Communities @ Work: (02) 6293 6500
Transport Canberra: 13 1710 / https://www.transport.act.gov.au/
Canberra Cabs: (02) 132 227 (13 CABS)
Cab Express: (02) 6260 6011

Contact

Please contact Canberra Health Services Parking Operations on 02 5124 9759,or email CHS.parkingops@act.gov.au for more information about University of Canberra Hospital parking.

Contact

For general enquiries: 02 5124 0000, 24 hours a day, 7 days a week

For patient enquiries: 02 5124 2613

Address

University of Canberra Hospital

20 Guraguma Street

Bruce ACT 2617

Postal Address

PO Box 11

Woden ACT 2606

Ambulance Services

If we call an ambulance because you need emergency attention, you are required to pay the account under ACT legislation. Fees still apply if you are not transported to hospital.

Please see the ACT Emergency Services Agency for more information on costs and eligibility for free ambulance services.

Visiting Hours

Our visiting hours are from 6am to 9pm daily.

Please ensure visitors respect your need to attend therapies and rest periods during the day. Visiting may be restricted by clinical staff if your condition demands it.

A smoke-free environment

The University of Canberra Hospital is a smoke-free environment. Smoking is not allowed in any hospital building or on the hospital grounds. This includes electronic cigarettes.

Free nicotine patches are available while you are in hospital. Please ask staff if you need them.

Attachments
Street Address
20 Guraguma Street Bruce ACT 2617
Page last updated on: 28 Oct 2021