University of Canberra Hospital

The University of Canberra Hospital is a dedicated and purpose-built rehabilitation facility, for people over the age of 18 who are experiencing mental illness or recovering from surgery, illness or injury.

Visiting a health facility in the ACT?

Health care facilities in the ACT have made precautionary changes to keep our most vulnerable patients safe and to further protect staff and visitors. For more information click here.

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Our commitment to providing high-quality and person-centred care ensures your stay is as comfortable as possible.

Updated 29 June 2021

Changes to keep you safe

Given the evolving COVID-19 situation in Australia, health care facilities in the ACT have made precautionary changes to keep our most vulnerable patients safe and to further protect staff and visitors.

Surgical face masks

Surgical face masks are now mandatory at all health facilities across Canberra, including hospitals, community health centres and walk-in centres.

Masks will be handed out at all screening points on entry to the facility and you must wear a new mask each day.

Masks may be removed in the following circumstances (while maintaining 1.5m distance wherever possible):

  • While eating and drinking
  • While communicating with another person who is deaf or hard of hearing
  • If wearing a mask creates a risk to health and safety, or security
  • Where clear enunciation or visibility of your mouth is essential
  • Where the removal of a face mask is necessary for the provision of a good or service

Mask-wearing is not required for:

  • persons aged 12 years or under
  • Anyone with a disability or physical or mental health illness or condition that makes wearing a face mask unsuitable. For example, a skin condition, an intellectual disability, autism or trauma.

If you are a patient, visitor or carer and have any questions or concerns, please speak to your treating team or someone on the ward.

Visitor restrictions

Visitor restrictions are currently in place at all hospitals, community health centres and walk-in centres in the ACT.

The decision to continue to restrict visitors to our health facilities is always a difficult one, but it ensures we can protect the health and safety of everyone. This is especially necessary for our most vulnerable, particularly patients whose health is already compromised.

The visitor policy includes:

  • One visitor per patient, per day.
  • Admitted babies, children and young people (0-17 years) may have one parent/carer present at all times, with an additional visitor up to one hour each day.
  • Women attending antenatal outpatient appointments can be accompanied by a support person.
  • Women admitted for care related to birthing may have up to two support persons present. This should be pre-planned with the relevant midwifery and obstetric treating team during antenatal care.
  • Patients attending an outpatient and/or a community health clinic(s) should, where possible, attend alone. If patients do require a support person, this should be limited to one person.

All COVID-19 safe principles and behaviours continue to apply to all visitors.

Children and young people (0-17 years) should avoid visiting health facilities, where possible.

Compassionate exceptions to the visitor policy will continue to be determined on a case-by-case basis in consultation with the relevant treating team and executive staff.

Surgical masks are available at screening points upon entering our facilities.

We understand these times can be stressful and we thank you for your patience.

We have zero tolerance for violence or aggression towards our staff or others.

Anyone exhibiting this behaviour may be refused entry.

Digital screening

Please make sure you complete a digital screening tool before entering a health facility in the ACT.

You can access the tool via the ACT Health app or online at screening.covid19.act.gov.au, or by scanning the QR code you will see displayed at various locations around health services.

Surgical masks are available at screening points upon entering our facilities.

COVID-19 safe behaviour

This is a timely reminder that we must remain vigilant to the threat of COVID-19 and ensure we are observing all COVID-safe behaviours. 

Please maintain physical distancing, wear a surgical mask and practice good hand hygiene protocols.

For more information visit: www.covid19.act.gov.au

The University of Canberra Hospital provides free car parking facilities for visitors, carers, patients and staff. 

Parking for patients and their visitors is provided within Basement (P3) Carpark. Visitors and patients who are unable to find a park in Basement (P3) can source parking in the Multi-storey (P1) Carpark.

A number of mobility, short-term and set-down parking spaces are provided at the Hospital’s main entry, off Guraguma Street Bruce.  

Upon entering either P3 or P1 car parks, drivers will be prompted to take a parking ticket at the Boom Gate.   Patients and their visitors are able to validate their parking tickets at no charge prior to departure. This ticket can then be used to exit the car park at the boom gate.
There are three validation points at UCH:

  • Main Hospital Reception 
  • Mental Health Reception 
  • Brindabella Rehabilitation Centre Reception or
  • Faculty of Health (UC Use only)

Unauthorised users accessing UCH car parks who have no affiliation with UCH, will in the future be charged an exit fee of $20.00 for using the car park. Payment can be made at ticket payment machines located in the Basement lift foyer or at the boom gate, upon exit.

The maximum vehicle height for the University of Canberra Hospital (UCH) Multi-storey (P1) Car Park is 2.1 metres. For the Basement (P3) Car Park it is 2.3 metres.

A map of all car parks is available here.

What other transport options are available?

There are a range of Community Transport Services available to the public to help with your transport to and from medical appointments, Details listed below. 

Flexible Bus Service: (02) 6205 3555
Communities @ Work: (02) 6293 6500
Transport Canberra: 13 1710 / https://www.transport.act.gov.au/
Canberra Cabs: (02) 132 227 (13 CABS)
Cab Express: (02) 6260 6011

Contact

Please contact Canberra Health Services Parking Operations on 02 5124 9759,or email CHS.parkingops@act.gov.au for more information about University of Canberra Hospital parking.

Contact

For general enquiries: 02 5124 0000, 24 hours a day, 7 days a week

For patient enquiries: 02 5124 2613

Address

University of Canberra Hospital

20 Guraguma Street

Bruce ACT 2617

Postal Address

PO Box 11

Woden ACT 2606

Ambulance Services

If we call an ambulance because you need emergency attention, you are required to pay the account under ACT legislation. Fees still apply if you are not transported to hospital.

Please see the ACT Emergency Services Agency for more information on costs and eligibility for free ambulance services.

Visiting Hours

Our visiting hours are from 6am to 9pm daily.

Please ensure visitors respect your need to attend therapies and rest periods during the day. Visiting may be restricted by clinical staff if your condition demands it.

A smoke-free environment

The University of Canberra Hospital is a smoke-free environment. Smoking is not allowed in any hospital building or on the hospital grounds. This includes electronic cigarettes.

Free nicotine patches are available while you are in hospital. Please ask staff if you need them.

Attachments
Street Address
20 Guraguma Street Bruce ACT 2617
Page last updated on: 30 Jun 2021