Telehealth provides clinical communication between a health professional and patient via enhanced video conferencing. You can attend your clinic appointment via video while you are at home. Telehealth appointments work just like face-to-face appointments where our clinics run to a schedule.

Before your appointment

Please make your test call at least two days prior to your appointment to ensure your connection is working correctly and you are comfortable with this technology.

There are two ways you can do a test call:

A Telehealth test call checks your connection, video and audio. Please click the link above to conduct a test call and follow the prompts.

You won’t be connected to a Canberra Health Services or Calvary Public Hospital Bruce Clinic. You will need to close the window and then click on a service button to begin your appointment.

Test your call with a support officer from our Digital Solutions Support team. They can help you test that your camera, microphone and speakers will work for your telehealth appointment, and show you what the screen layout will look like.

On the day of your appointment

You will need to start the video call for your appointment to begin. You should do this about 15 minutes before your appointment time.

Once you have clicked on a service button (below) to start video call, enter your first name, last name and telephone number, then select 'continue'. Our staff will greet you and transfer you to an online waiting area where your health professional will see you.

Have your Medicare card with you, as you may be asked to confirm a few details.

We will answer your call as soon as possible. Health professionals see patients in order of appointment whether you arrive in person or via Telehealth.

As our clinics are in great demand delays can occur and we appreciate your patience.

Tip: The video below shows you how to start a video call

Starting a Telehealth video call

To start your Telehealth appointment, click the relevant service button approximately 15 minutes before your appointment time.

*Canberra Health Services includes Canberra and University of Canberra Hospitals.

Page last updated on: 20 May 2020