Frequently Asked Questions - MyDHR

What is MyDHR?

MyDHR offers personalised and secure online access to your medical records. It enables you to manage and receive information about your health. You can sign up or sign in at MyDHR

With MyDHR, you can:

  • View ‘after visit’ and discharge summaries
  • View pathology and imaging results
  • Submit and review advance care planning documents
  • Receive appointment reminders
  • Complete pre-appointment surveys
  • Book appointments for pregnancy glucose tolerance tests

For more information about MyDHR, check out https://www.mychart.com/features.

What is the difference between MyDHR and My Health Record?

Patients who receive healthcare in the ACT public health system can view and manage their health information through MyDHR. It is a patient portal, linked to the ACT Digital Health Record, and can be accessed through a mobile app or online. 

MyDHR can only be accessed by patients and only stores information on care received within the ACT public health system. 

MyDHR will be available to access by all patients who have had treatment provided by one of ACT Health’s public health services. These include:

  • Canberra Hospital
  • Calvary Public Hospital Bruce
  • Centenary Hospital for Women and Children
  • University Canberra Hospital
  • Community Health Centres 
  • Walk-in-Centres in the ACT

My Health Record is a national digital summary of health information, which includes information from a range of health services, such as General Practitioners and other private specialists. 

It can be accessed by patients and healthcare providers and is available to all Australians. It is the responsibility of the Commonwealth Government’s Australian Digital Health Agency.

Information available in MyDHR

What will be available in MyDHR?

Currently MyDHR is being used for COVID vaccination bookings and the COVID Care@Home program. Once the Digital Health Record, or DHR, officially launched on 12 November 2022, and MyDHR will also be used to: 

  • View After Visit and Discharge Summaries
  • View Pathology and Imaging results
  • Submit and review Advance Care Planning documents
  • Receive Appointment reminders
  • Complete Pre-appointment surveys
  • Book Appointments for Pregnancy Glucose Tolerance Tests

Can patients see their health professional’s notes in MyDHR?

Health professional notes are not automatically shared. Health professionals have the option of manually sharing their notes as necessary.

Can patients see their diagnosis? Are there any diagnoses that are not shared?

All diagnoses are shared with patients in their MyDHR, unless their health professional makes a clinical decision not to do so.

Are all test results (such as laboratory and imaging) visible to patients on MyDHR?

All results will be available on MyDHR. Some results may have a delay to ensure a health professional can discuss results with the patient and/or carer as necessary.

Are all medications listed for patients in MyDHR?

All medications on a patient’s medication list and provided by a public health service will be visible in MyDHR. Medication lists from private health facilities are not included, although they can be updated by the patient. 

MyDHR Access and Security

Who can access my MyDHR account?

Only an individual or their nominated proxy can access their MyDHR account. 

What is Proxy Access?

Proxy access is when a patient gives another person access to their MyDHR account. Proxy access allows parents, legal guardians and caregivers to assist with the healthcare needs of others. They can log into their own MyDHR account and connect to the health information for the patient they have been given proxy access for.

Where a patient is unable to consent to proxy access additional documentation will be required. 

See the MyDHR Proxy Consent information.

At what age can a patient get their own MyDHR account?

When a patient turns 14 years old, they can request access to their own MyDHR account. Prior to this, a parent will have full access to their child’s account. 
A parent or legal guardian may still have limited access to this account until the child turns 15. From the age of 15, a patient can choose if they would like to share their MyDHR account through proxy access.

Is MyDHR safe?

ACT Health is committed to protecting patient privacy and confidentiality. MyDHR is a secure system, which means patient information is safe and protected. 

Access is permitted only to authorised users who have been verified through an activation process. We will never send patients emails asking for their password or login details.

The Digital Health Record follows strict federal and territory confidentiality laws and has many security measures in place to protect the privacy of patient information. Access to MyDHR is controlled with a password patients set, and a second factor that only that patient has access to. Complex passwords are enforced to protect patient privacy, and two-factor authentication is enabled by default. 

https://www.health.act.gov.au/privacy

https://www.legislation.act.gov.au/a/1997-125/

Is there a fee to use MyDHR?

No, MyDHR is a free service for all patients.

What do I need to use MyDHR?

You need access to a computer or mobile device connected to the internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyDHR mobile app on a mobile device.

How is MyDHR secure?

We take great care to ensure your health information is kept confidential and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password. On mobile, the account may also be accessed using face ID or fingerprint login. Unlike conventional email, any MyDHR messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyDHR, in addition to using your username and password. For more information, check out our helpful video on two-step verification.

Enrolment questions

How do I sign up to MyDHR?

There are a few ways to sign up to MyDHR.  

  • Staff might sign you up directly while you're at the front desk or in a consultation room.
  • You might receive a MyDHR activation code on your After Visit Summary.
  • You might receive a text message or email with an activation code when you come in for a visit.
  • You might be able to use self-signup online to create a MyDHR account, by matching your information against what is on file in your health record.

Can you send me a new activation code if I have lost it, it’s expired, or I did not receive it?

If you don't have an activation code, you can request one on the sign-up page. You can also contact us at digital.support@act.gov.au. 
After we verify your information, you will receive a new code.

My activation code does not work. What should I do?

For your security, your activation code expires after a set period of time and is no longer valid after the first time you use it. If you still have problems, email us at digital.support@act.gov.au or call our Digital Solutions Support staff on (02) 5124 5000.

Your Medical Record

When can I see my test results in MyDHR?

With MyDHR, you can view most test results as soon as they become available. You may see results before your clinician has had a chance to review them. After your clinician reviews your results, you might see additional comments regarding the results in MyDHR.

Where can I update my personal information?

On the Personal Information page in MyDHR, you can update your phone number, email address, preferred name, and other personal details at any time so that the health service always has the most up-to-date information about you.

How do I change my legal name in MyDHR?

To make a request to change your legal name, please contact the Health Information Service at your relevant location.
Canberra Hospital – (02) 6244 2124
Calvary Public Hospital Bruce– (02) 6201 6280

What should I do if some of my information in MyDHR is incorrect?

Your MyDHR information comes directly from your electronic medical record used by ACT’s public health services.  If you have a concern that the information in your health record is incorrect, please contact Health Information Services at your relevant location.
Canberra Hospital – (02) 6244 2124
Calvary Public Hospital Bruce– (02) 6201 6280

MyDHR for my family

Can I view a family member's medical record in MyDHR?

Yes, you can. MyDHR proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person's medical record.

You might also want to give a family member or friend access to your medical records when you need assistance managing your appointments or other medical needs. 

To give someone access to your medical record, grant access via a proxy invite through the Sharing Hub page in MyDHR.

Can my spouse and I share one MyDHR account?

No. Due to the sensitive nature of medical information, each person must have their own MyDHR account.

Technical questions

I forgot my username or password. What should I do?

If you're having trouble logging in, click the "Forgot Username?" or "Forgot Password?" link below the login fields for assistance. 

You will go through two-step verification to verify your identity so you can recover your username or password. 

You can also contact our Digital Solutions Support team on (02) 5124 5000 to request assistance.

I didn't receive my two-step verification code. What should I do?

  • Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code.
  • If you still didn't receive the email, it could be that your account has a different email address on file.
  • If you have multiple email accounts, check one of the others to see if the verification code was sent there instead.
  • If none of your accounts received the email, it could be that we don't have an email address on file. If this is the case, call our Digital Solutions Support team on (02) 5124 5000 for quick support.

I was logged out of MyDHR. What happened?

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyDHR, you will be automatically logged out. We recommend that you log out of MyDHR if you need to leave your computer for even a short period of time.

What do I do if I get locked out of my account?

To have your account re-activated, send an email request to digital.support@act.gov.au or call our Digital Solutions Support team on (02) 5124 5000.

How do I delete my account?

You can request that we deactivate your account by contacting the Digital Solutions Support team on (02) 5124 5000.

Who do I contact if I have further questions?

Email us at digital.support@act.gov.au or call our Digital Solutions Support team on (02) 5124 5000.
 

Page last updated on: 15 Nov 2022