Call for Submissions

The Independent Review into the Workplace Culture within ACT Public Health Services (the Review) is seeking submissions on the workplace culture of public healthcare services in the ACT.

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The Independent Review into the Workplace Culture within ACT Public Health Services (the Review) is seeking submissions on the workplace culture of public healthcare services in the ACT. Here you will find information about:

  • Review Terms of Reference
  • Scope of the Review
  • Confidentiality and Privacy
  • Patient Information
  • Contact and Referrals
  • Lodge a submission
  • Advice and Support
  • Further Support
  • Make a Complaint
Lodge a Submission

You can make a submission from Monday 15 October 2018 until close of business Friday 30 November 2018.

To make a submission, download and complete the Submission to the Independent Review into the Workplace Culture of ACT Health form.

Lodge your submission by:

Review Terms of Reference

The Government has committed to hold an Independent Review into the Workplace Culture within ACT Public Health Services. The Review will make clear recommendations to address specific issues and improve workplace culture.

The Review will operate in accordance with the following Terms of Reference:

a) Examine and report on the workplace culture of public healthcare services in the ACT and provide advice on any systemic and institutional issues. This examination will take into account any examples of best practice workplace culture and professional conduct in the delivery of public health care in the ACT, nationally and internationally.

b) Examine any claims made in relation to inappropriate conduct and behaviours related to the delivery of public health care services in the ACT and provide advice on:

  1. best practice responses to such complaints
  2. whether referral of such complaints should be made to any other authority, and
  3. what support services should be provided to complainants.

c) Examine and report on the existing workforce policies and complaints management practices to ensure their relevance and appropriateness in achieving satisfactory outcomes for all parties.

d) Provide findings and recommendations for:

  1. further improving workforce culture across the ACT public health system, and
  2. additional support systems required for staff and management engaged in the delivery of public health services in the ACT, including processes, training and professional development.
Scope of the Review

The scope of the review is limited to the following publicly funded services:

•           Canberra Hospital

•           Calvary Public Hospital

•           ACT Health Directorate

•           Health Protection Service

•           Canberra Health Services

Confidentiality and Privacy

All submissions will be accepted and kept in the strictest confidence.

The Panel and Review team (the Panel) have a duty of care when acting toward others and the public. They must comply with all relevant legislation to which they are subject. 

These processes are in place to ensure confidentiality is maintained, procedural fairness is afforded, and appropriate actions are taken.

When making your submission, please confirm if you want the content of your submission to remain confidential, or if you consent to it being published.

If you consent, some or all of your submission may be released for the purposes of addressing the concerns raised in your submission.

If you do not consent, your submission will remain completely confidential.

Patient Information

In order that the confidentiality and privacy of patients be maintained please do not include material in your submissions that would identify a patient.

If you consider that the identity or personal information of a patient is necessary to be disclosed in order that your submission can be fully understood, you should contact the Review to discuss this issue before doing so.

This is necessary as revealing the identity or personal information of a patient in certain circumstances may be contrary to the provisions of the Information Privacy Act 2014, the Health Records (Privacy and Access) Act 1997 and the Health Act 1993.

Contact and referrals

In some instances, the Panel may seek to contact you to discuss your submission.

If you’ve included complaints in your submission, the Panel may wish to refer those matters to an appropriate authority for investigation, and to ensure you are referred to the appropriate support services. In these cases, your consent will be sought.

The Panel, at completion of its examination, will provide a report to the Minister for Health and Wellbeing. The Report will be tabled by the Minister in the Legislative Assembly.

Submissions to the review, including any documents that contain confidential material or information that may identify a person who has made a submission, will not be part of the Report. These materials may form part of a confidential Annexe to the Report and will not be tabled in the Assembly.

Advice and Support

If you have questions about the Review or submission process please read the Frequently Asked Questions or call 02 62059555.

There are options available if you want to get support or make a complaint about a health service:

If you need to talk with someone, help is available:

Page last updated on: 15 Oct 2018