Culture Review Implementation

Culture review implementation banner

On 10 September 2018, the Minister for Health and Wellbeing announced the establishment of an Independent Review into the Workplace Culture within ACT Public Health Services.

The Review was established to explore:

  • the workplace culture of public healthcare services in the ACT including:
    • the Canberra Hospital
    • Calvary Public Hospital
    • Health Directorate
    • Canberra Health Services
  • what is working well, including examples of best practice workplace culture
  • ideas for how we can improve workplace culture
  • workforce policies including complaints/management processes
  • claims made in relation to inappropriate conduct and behaviours.

The Terms of Reference for the Review required the Independent Panel to provide their final report to the Minister for Health and Wellbeing by 30 March 2019. The final report was released by the Minister on 7 March 2019.

The Interim Report (released on 1 February 2019) is also available.

The Report made 20 recommendations which have been accepted in-principle by ACT Government.

Culture Review Implementation Commitment

Culture Review Implementation Commitment
Leaders of the ACT public health system in May 2019 holding their Culture Review Implementation Commitment document. (Left to Right): Ms Bernadette McDonald, Chief Executive Officer, Canberra Health Services; Ms Meegan Fitzharris, Former Minister for Health and Wellbeing MLA (Chair); Mr Shane Rattenbury, Minister for Mental Health MLA (Deputy Chair); Ms Barbara Reid, ACT Regional Chief Executive Officer, Calvary, ACT; and Mr Michael De’Ath, Director-General, ACT Health Directorate.

Members of the Culture Review Oversight Group holding their commitment certificate on 4 September 2019

Members of the Culture Review Oversight Group holding their commitment certificate on 4 September 2019
Members of the Culture Review Oversight Group holding their commitment certificate on 4 September 2019 (Left to Right): Professor Russell Gruen, Dean, College of Health and Medicine ANU; Mr Matthew Daniel, Branch Secretary ANMF ACT; Ms Madeline Northam, Regional Secretary CPSU; Dr Peter Hughes, President, VMOA ACT; Ms Rachel Stephen-Smith, Minister for Health MLA (Chair); Dr Richard Singer, President, ASMOF ACT; Ms Darlene Cox, Exec Director, HCCA ACT; Dr Antonio Di Dio, President, AMA ACT; and Professor Michelle Lincoln, Executive Dean, Faculty of Health, UC.
CR Oversight Certificate
Culture Review Oversight Group

The Culture Review Oversight Group has been established to drive the implementation of all recommendations of the review and ensure a strong governance framework for the territory-wide response.

The Group’s membership includes:

  • Minister for Health (Chair)
  • Minister for Mental Health
  • Director-General of the ACT Health Directorate
  • Chief Executive Officer of Canberra Health Services
  • Regional Chief Executive Officer of Calvary ACT
  • Regional Secretary of the Community and Public Sector Union
  • Branch Secretary of the Australian Nursing and Midwifery Federation (ACT)
  • President of the Australia Medical Association (ACT)
  • Executive Director of the Health Care Consumers Association (ACT)
  • President of the Australian Salaried Medical Officers Federation (ACT)
  • President of the Visiting Medical Officers Association (ACT)
  • Dean, College of Health and Medicine, Australian National University
  • Executive Dean, Faculty of Health, University of Canberra

The Culture Review Oversight Group meets quarterly. You can read the Meeting Communique for more information:

Terms of Reference

Terms of Reference - Culture Review Oversight Group

Contact

If you have any questions about the Independent Review or the implementation process for the recommendations email CultureReviewImplementation@act.gov.au

Culture Review Implementation Steering Group

To support the Culture Review Oversight Group, the Culture Review Implementation Steering Group was established.  Its role is to drive the planning, monitoring and evaluation of the cultural change process and ensure a strong focus on fostering a workplace culture where our people feel safe, supported and valued. 

The Culture Review Implementation Steering Group currently meets monthly and is chaired by the Director-General ACT Health Directorate, who has accountability to the Minister for Health for implementing this system-wide change. 

The Culture Review Implementation Steering Group has strong leadership representation and a clear Terms of Reference.

You can read the Meeting Summaries for more information:

Meeting Summary, 13 May 2019

At the inaugural meeting of the Culture Review Implementation Steering Group, members discussed and refined their Terms of Reference. 

They agreed that each meeting would include an update from each of the three organisations (the ACT Health Directorate, Canberra Health Services and Calvary Public Hospital Bruce) about progress. This included (but is not limited to) implementing the Independent Review recommendations, resolving staff conduct issues and responding to staff concerns. 

Key actions:

The Steering Group endorsed:

  • the development of a system-wide implementation plan to guide the implementation of the Independent Review recommendations; and
  • a monthly meeting schedule. 

Meeting Summary, 2 July 2019

At the second meeting of the Culture Review Implementation Steering Group, members endorsed:

  • the revised Terms of Reference;
  • agreed to the development of a system-wide Culture Review Implementation Communications and Engagement Strategy;
  • the establishment of a Workforce Data Working Group to improve the collection of workforce data and related decision-making across the system.

Key actions:

Agreement was given by the Steering Group to:

  • progress initial discussions with the Australian National University (ANU) about a partnership proposal to engage organisational behaviour expertise to support the culture change journey across the ACT public health system
  • that nominated people would meet with the Public Sector Standards Commissioner regarding the possible review of Public Standards Unit processes; and
  • that a budget governance process be developed to enable agreed culture review implementation activities to be funded from the central culture review implementation budget.

Meeting Summary, 19 July 2019

At the third meeting of the Culture Review Implementation Steering Group, members received a presentation from Associate Professor Alessandra Capezio and Dr Sally Curtis from the College of Business and Economics, Research School of Management at ANU and were able to explore its potential application across the three arms of the ACT public health system. 

The presentation outlined an evidence-based approach that could potentially help frame, guide and evaluate the impact of the ACT public health system’s cultural change journey over time, and support sound decision-making.  Steering Group members were able to test the merits of the proposed approach and its possible application across the three arms of the ACT public health system.

Meeting Summary, 12 August 2019

At the fourth meeting of the Culture Review Implementation Steering Group, members discussed the proposed ANU partnership to develop a strategic Workplace Culture Change Framework to guide system-wide cultural change and requested that the draft contract be circulated.  

Key actions:

The Steering Group agreed:

  • to hold further discussions about conducting a system-wide Human Resources (HR) Functions and Resourcing Review:
  • that the budget governance process be revised and that information on culture review implementation activities be collated and approval processes for funding reimbursement be outlined. 

Meeting Summary, 6 September

  • At the fifth meeting the Culture Review Implementation Steering Group, members noted progress of the partnership with the ANU Research School of Management, agreed on the timeframe from which workforce data would be released to the ANU, and noted the progress made by the Workforce Data Working Group.

Key actions:

The Steering Group agreed:

  • to revise the HR Function Review approach and finalise this out-of-session.
  • that all organisations would provide total spend to date for initiatives that address the recommendations from the Final Report for reimbursement from the culture review implementation budget.

Organisations also provided an outline of initiatives that they are seeking central funding for up until 30 June 2020. This information would be presented and discussed at the next meeting, to support sound resourcing decisions.

Meeting Summary, 30 September 2019

At the sixth meeting of the Culture Review Implementation Steering Group, Associate Professor Barends (visiting from the Netherlands), Associate Professor Capezio and Dr Curtis provided the Steering Group with an update on their interviews and focus group meetings, acknowledged the significant improvements made across the ACT public health system since the Independent Review, and advised next steps in the development of a Workplace Culture Change Framework

The Steering Group endorsed the request for quote seeking a consultancy to conduct the system-wide HR Functions and Resourcing Review, and noted the progress made in commencing the discussion about the system-wide application of the Respect Equity and Diversity (RED) Framework.  The Steering Group also endorsed the revised budget governance and reimbursement processes. 

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Page last updated on: 29 Nov 2019