The Australian Commission on Safety and Quality in Healthcare developed the Australian Charter of Healthcare Rights for all people receiving, seeking or delivering health care in all settings in Australia.
The Charter summarises the basic rights all patients and consumers are entitled to receive when accessing health care services. They are:
- Give feedback
As a health care consumer at Canberra Health Services, you have the right to:
- access a range of hospital services based on your clinical needs
- receive high quality care and be cared for in an environment that makes you feel safe
- be treated with dignity and respect
- have your culture, identity, beliefs and choices recognised and respected
- ask questions and be involved in open and honest communication about your health care needs
- make decisions with your health care provider, to the extent that you can choose and are able to make these decisions
- clear information about your condition and the possible benefits and risks of different tests and treatments
- be given assistance, when you need it, to help you understand and use health information
- access your health information
- be told if something has gone wrong during your health care, how it happened, how it may affect you and what is being done to make your care safe
- have your personal privacy respected and have your health information kept secure and confidential
- give feedback and make complaints without it affecting the way you are treated
- have your concerns addressed in a transparent and timely way
- share your experience and participate to improve the quality of care and the health services.
As a health care consumer at Canberra Health Services, you have the responsibility to:
- treat health care workers and other patients politely and with respect
- respect the rights and privacy of health care workers and other people using the service
- give treating staff complete information about your condition, previous treatment, allergies, medications you have taken and other information relevant to your treatment
- acknowledge that the hospital must give priority to those patients most in need of care
- ask questions until you feel fully informed about your illness and any treatment that is recommended
- make an informed choice about treatment
- advise your treating staff if you stop treatment or stop taking prescribed medication
- advise treating staff if your condition worsens or doesn’t seem to be improving with treatment
- keep appointments or notify the service providers if you are unable to attend.
A shared understanding of these rights between consumers and those working in health care contributes to the provision of safe and high-quality care.
Please see the Australian Charter of Healthcare Rights for more information.