Critical Care Telehealth

smiling consumers in different settings

“Improving access to Specialist advice for Critical Emergency care in rural and remote areas”


What is Telehealth?

Telehealth (also called Telemedicine) is the use of videoconferencing and other high-speed technologies for health related purposes. Telehealth allows you and the clinicians caring for you in Southern NSW emergency departments to talk to, hear and see supporting health professionals from ACT Health.

Telehealth is a service where clinicians located in emergency departments at Cooma, Moruya, Batemans Bay, Bega, Queanbeyan, Goulburn, Yass, Braidwood, Calvary Health Care ACT, seek complex clinical advice from senior supporting ACT Health clinicians about the best treatment for you.

What do I do in a Telehealth consultation?

A Telehealth consultation should be just like being treated by the specialist in person.

Things you need to know:

  • You do not have to participate in a telehealth consultation. You can tell your doctor in your emergency department that you do not want to have a Telehealth consultation
  • Feel free to ask about any problems you may be experiencing during the consultation e.g. not being able to see/hear clearly

What about privacy and confidentiality?

As occurs in face to face consultation with a health care provider, ‘private’ or ‘sensitive’ issues about your treatment may be discussed during a telehealth consultation.

As a patient you have a right to:

  • Pause the consultation at any time and restart when you are ready
  • End the consultation at any time; this will not affect your future access to any other health services
  • Have others, such as family, carer or friend, attend the session with you.

Although details of the telehealth consultation will be kept on your patient health record, the audio/visual will not be recorded during your consultation.

For further information on the rights of patients and consumers are entitled to receive when accessing health care services, please refer to the Australian Charter of Healthcare Rights

Tell us your experience

If you have had an experience you would like to share with us please contact the ACT Critical Care Network Coordinator:

Lisa Wright
Phone: 02 61745375