Paediatric Services

Paediatrics at Centenary Hospital (PatCH)

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The Paediatric Service at the Centenary Hospital for Women and Children provides holistic, evidence based quality care and advocacy for all children and adolescents in the ACT and surrounding areas with acute and chronic health needs.

The service is child and family centred, as we understand that the family is central to the successful delivery of health care.  We believe in respect for each child and family and their cultural and religious needs. Each person is an individual with the right to dignity and privacy.

Service Mission

The environment is child friendly and developmentally appropriate, with the opportunities for learning and play seen a fundamental.  The environment is also safe, functional and comfortable, with a bed for a parent to sleep in each room and a parent lounge in each ward (except Paediatric Medical Ward).

We are committed to staff excellence, with a rich culture of ongoing professional development in the specialty of Paediatrics.

You will meet under graduate and post graduate nursing, allied health and medical students who are studying to gain qualifications, and we greatly value our strong links with the ANU Medical School, Australian Catholic University and the University of Canberra.

Location

The Paediatric Department is located on Level one of the Centenary Hospital for Women and Children, Cnr or Gilmore Cres and Hospital Road, Garran.

Map

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Map of Centenary Hospital for Women and Children

Visiting hours

Visiting hours for parents or main care providers are unrestricted.  For other visitors, the hours of access are 6am to 9pm. 

For after hours access, please press the buzzer at the front entrance of the Centenary Hospital for Women and Children, and security will let you in. Alternatively you may enter through the Emergency Department.

Please note that the High Dependency Unit (HDU) restricts visitors to 2 visitors per patient at any given time.

Parking

A drop off/pick-up area is located outside the front of the Centenary Hospital for Women and Children.  Canberra Hospital provides car parking for visitors, carers, patients and staff.  The main public parking area is the multi-storey southern car park.  To access the car park, please enter via Bateson Road.

Accommodation

Ronald McDonald House

Ronald McDonald House is for families who live more than 50 km away from the Canberra Hospital and whose baby/child needs to undergo treatment at the hospital.  They accommodate women whose pregnancies are deemed as high risk, as well as their families.  This criteria also applies to outpatient appointments.

For further information please contact Ronald McDonald House on (02) 6281 5894.

Residential Accommodation at Canberra Hospital

Residential accommodation services provide short-term on-campus hostel-style accommodation. 

For further information and assistance please contact Residential Accommodation Services on (02) 6244 2358 or email mailto:tch.residences@act.gov.au 

Please note the hours of operation are 7 days a week between 8am and 5.30pm.

Meals and refreshments

Please be aware that no hot drinks are permitted on the paediatric wards.

Please ask your nurse about the available facilities for tea and coffee.

Food and drink vending machines are located near the lifts on Levels 1, 2 and 3 of the Centenary Hospital for Women and Children.   They are also located outside the staff cafeteria on Level 3 of the main hospital.

Zouki Cafe

Zouki Cafe is located in the Centenary Hospital for Women and Children on Level 2 above the main entrance.   Open daily from 6:30am to 8pm.

Canberra Hospital Auxiliary Shop 

The Canberra Hospital Auxiliary Shop is open 7 days a week, except for Good Friday, Christmas Day, Boxing Day and New Year’s Day.  This Kiosk is a cash only operation and does not offer EFTPOS or credit card facilities.

Hours of Operation

Monday to Friday 8.30am to 8pm

Saturday 9.30am to 4.30pm

Sunday 10am to 4pm

Public Holidays 10am to 2pm

Local Shops

Local shops are located on Gilmore Crescent which is an easy 10 minute walk from the hospital. 

Consumer Feedback

Feedback and how to provide it

Health service staff are committed to continuous quality improvement and appreciate that comments, complaints and compliments from patients provide an excellent opportunity to understand their services from the patient’s perspective.

You may want to comment on a positive experience or report an issue so that it can be followed up and acted upon to prevent similar situations occurring with other patients.

The ACT Health consumer feedback program is called Listening & Learning. By listening to and learning from consumer feedback, it is possible for ACT Health staff to truly appreciate what consumers believe is quality and safe health care.

In the first instance please discuss any issues you have with the staff wherever this is possible. Or you can provide a comment, compliment or complaint:

  • Directly through any staff member;
  • Through the Consumer Engagement Feedback Team on (02) 6207 7627 or;
  • Complete a Consumer and Carer Feedback form available in each area or;
  • Email mailto:HealthFeedback@act.gov.au

If you are not satisfied with the way your comment or complaint has been resolved by the hospital you can make a complaint to the:

• Health Services Commissioner on (02) 6205 2222 or mailto:humanrights@act.gov.au

• Public Advocate of the ACT on (02) 6207 0707 or mailto:pa@act.gov.au