Frequently asked questions
- What conditions are treatable at Walk-in Centres?
We provide advice and treatment for minor injuries and illnesses.
- What services are not offered by Walk-in Centres
For serious illnesses or injuries requiring urgent attention, go to your nearest Emergency Department or call 000 for an ambulance.
Examples of conditions needing emergency care include:
- severe breathing difficulties
- loss of blood
- suspected broken bones
- head injuries
- loss of consciousness
- severe chest pains
- severe allergic reactions.
- What are your opening hours?
Our centres are open 7 days a week from 7.30am to 10pm. This includes all public holidays.
- How much does a visit cost?
Our centres offer free services. All costs are paid by the ACT Government.
- What ages do you treat?
We treat patients from 2 years and older.
- Can I see a doctor at the Walk-in Centre?
There are no doctors at our Walk-in Centres. If you have a medical condition that can’t be treated at the centre, our nurses will redirect you to the most appropriate health provider.
- How long will I have to wait before being seen?
Waiting times depend on how many people are ahead of you in the queue. This can vary throughout the day.
- Can I make an appointment?
No. Our Walk-in Centres operate on a first-come, first-served basis.
- Can I access the Walk-in Centres if I’m from another State or Territory, or another country?
Yes, our Walk-in Centres offer free health advice and treatment for minor injuries and illnesses to anyone that visits the centre.
- If the nurse thinks I need to be redirected to an emergency department, can I skip the queue?
No. If you are redirected to the emergency department, you will need to be triaged and assessed by the medical and nursing professionals there.
- What happens if I don’t get better?
If your symptoms don’t get better, please see your GP for further evaluation, advice and treatment.
- Will my GP be notified of my visit?
A summary of your visit is faxed to your nominated GP or medical centre. This will only occur with your permission.
- What if I need urgent medical attention and an ambulance while I am at the Walk-in Centre?
Walk-in Centre staff will call an ambulance for you if you need medical attention during your visit. If this happens, you will be required to pay the account—even if you did not ask for an ambulance. A cost will still occur if the ambulance attends but doesn’t transport you to hospital.
For more information, please see the ACT Ambulance Service.
- Can I get a medical certificate for work?
Sick and carer certificates can inform your employer that you need leave because you are ill or injured or need to care for a family member who is ill or injured.
Employers can accept our certificates by law but may choose not to at their discretion.
Sick and carer certificates can only be offered at the time of your visit. We do not extend certificates for the same illness beyond the initial period. You should see your GP for further leave extensions.
- Can you prescribe medications?
Nurses at the Walk-in Centres can supply some medications. Nurses are unable to change any medication prescribed by your doctor and cannot provide medications for chronic health conditions.
- I have a wound that I think is infected. Can you treat this?
Nurses at the Walk-in Centre can assess your wound and provide you with further advice. If required, you may be prescribed antibiotics.
- Can you order X-rays?
Nurses at the Walk-in Centre may order X-rays for limbs, toes, knees, ankles, wrists and elbows if required. Nurses are currently unable to order X-rays of the chest, spine, abdomen, hip, head or shoulders.
You can access X-rays via outpatient medical imaging at either Canberra Hospital or Calvary Health Care ACT between 8.30am and 4pm on Monday to Friday.
- How can I contact the Walk-in Centre?
Our Walk-in Centres operate on a first-come, first-served basis. For more information on where we are located, please see Locations.
If you would like to provide feedback about the Walk-in Centres, please contact firstname.lastname@example.org