Appointment Information


Health care providers, specialists and General Practitioners submit appointment requests on your behalf to access appointments for the majority of services provided in the Outpatient Setting at the Canberra Hospital

Appointment bookings are prioritised by specialists according to the description of your condition on the appointment request. This prioritisation process is known as Triage

Patients requiring Urgent appointments are contacted by phone and offered appointments

Patients requiring Non-Urgent appointments will be offered appointments in the order of request receipt date, in accordance with Specialists booking instructions and the Triage Categories allocated

What to do while waiting for an Appointment

  • While you are on the booking list or waiting for an appointment if your condition changes or if you are worried about your health please contact your general practitioner
  • Your general practitioner will be able to review your condition, and where required send updated information to the specialist for review and triage  

Following an appointment offer

  •  Please contact the Canberra Hospital Campus Outpatient Departments if
    • You would like to confirm an appointment request has been received
    • You need to make changes to your appointment
    • Your contact details have changed recently
    • You no longer need an appointment

What to do if you need an Interpreter

  • If you need an Interpreter please let the person submitting your appointment request know and they will include this information on the appointment request
  • The Outpatient Departments team booking your appointment will book interpreter services for you prior to your appointment
  • Interpreter services are provided free of charge

When attending an appointment

Please bring your (if applicable):

  • Medicare Care
  • Department of Veteran Affairs Card or/ Concession Cards
  • Reading Glasses
  • A copy of your request (commonly known as a Referral) and any relevant health related information including x-rays, scans, blood tests and a current list of any medications you are taking
  • Additional information about what to bring to your appointment may also be provided on appointment letters

Bringing a support person to the appointment

  • You are more than welcome to bring a support person with you to your appointment; however they may be asked to wait in the waiting room during examinations, tests or treatment
  • Please note some clinic wait room spaces are limited 

Who to ask if you need a Medical Certificate

  • Please discuss your specific needs with the clinician during your appointment. An attendance certificate may also be available upon request

Who provides the Service

  • Outpatient services are provided by a range of specialists and health care professionals including students and trainees

How long appointments will take

  • The duration of your appointment will vary depending on the service being provided. Every effort will be made to see you at the allocated appointment time however individual patient appointments needs vary. It is recommended that you allow flexibility when planning your day, as your allocated appointment time may not be the exact time you will be seen


  • Whilst Outpatient services are provided free of charge to Medicare card holders, some out of pocket expenses may be associated with a small number of specialist clinics where specialised equipment is recommended. Service specific information will be provided at the time of your appointment