Health services are committed to consumers and quality improvement.
Consumers and their carers are encouraged to provide feedback about the service, including complaints.
All feedback is acknowledged and responded to promptly and sensitively. You should hear back from us within 5 working days. If not, please contact us.
Deliver your Consumer feedback in person, over the telephone by calling (02) 6207 7627 or write to:
Consumer Feedback Coordinator
PO Box 11
Woden ACT 2606
via drop-boxes (placed in health services) or electronically via email: HealthFeedback@act.gov.au
Consumers also have the right to provide feedback directly to the ACT Health Minister and the Human Rights Commissioner.
Please see our consumer information section for details.