Account payments

All accounts and deposits on appliances etc, are required to be paid before leaving the Hospital. Credit card and EFTPOS facilities are available to pay accounts, at the Cashiers Office adjacent to the main foyer.

Office hours

Admissions and Discharge Office hours: Monday to Friday 7.00am-8.20pm.Sundays 8.30am-4.51pm.

Cashier hours: Monday to Friday 8.30am-4.30pm.

Limited after hours cashier services are available at the Discharge Office. The office is not open on public holidays.

Health funds

If you are a member of a health insurance fund, the Hospital prefers that you assign your benefit to the Hospital and we will then lodge your claim with the fund.

It is your responsibility to check with your health fund to ensure you have sufficient health care insurance cover to meet your hospital charges.

Note: Ancillary Cover - 'Extras' or 'Multicover'- does not pay your hospital charges.

Also, your health fund may have an excess payment that you may be responsible for. If you are uncertain about your rights as a privately insured patient please contact the Discharge Office their details are on the Contact us page.

If you wish to make your own claim please pay the account on discharge unless satisfactory arrangements have been made with Patient Accounts staff prior to discharge.

For compensable accounts, details of your insurance company, claim number or details of a solicitor must be supplied.

Non-eligible or patients from overseas

  • Patients not entitled to receive Medicare benefits or who are not residents of a country with reciprocal health agreements - payment is required in full before discharge, unless prior arrangements with Patients Accounts staff are made.
  • The Australian Government has signed Reciprocal Health Care Agreements with the governments of New Zealand, the United Kingdom, the Republic of Ireland, Sweden, the Netherlands, Finland, Malta, Italy and the Kingdom of Norway.
  • If you are visiting Australia as a resident of a reciprocal country you are entitled to free treatment for immediate necessary treatment, as an in-patient or outpatient at public hospitals.
  • If you are a resident of the United Kingdom, Sweden, Finland, Norway or the Netherlands you are covered for the duration of your approved visit to Australia.
  • As a resident of Malta or Italy you are covered for a period of six months from the date you arrive in Australia.

Medical services not covered by Medicare

  • Medical or hospital treatment that is not immediately necessary
  • Medicines not subsidised under the Pharmaceutical Benefits Scheme
  • Dental work and chiropractic services
  • Treatment arranged before your visit to Australia
  • Accommodation and medical treatment in a private hospital
  • Accommodation and medical treatment as a private patient in a public hospital


If you are visiting Australia on a student visa you are not covered by Medicare and should take out your own health insurance cover.