At ACT Pathology, we recognise our clients have different needs.
Our Customer Liaison Team offers a personalised service and acts as a point of contact to discuss all service delivery issues.
Customer Liaison Team
Our liaison officers are happy to visit doctors and receptionists at their surgeries to provide service updates and to discuss a range of issues including:
Your ACT Pathology Customer Liaison Team comprises:
Customer Service Manager
Ph: (02) 6244 2932
Mob: 0418 409 480
ACT Pathology is a public laboratory that provides services to both public and private patients.
Under our "No-Gap" Billing Policy, we bill through Medicare, Veterans Affairs and the private health insurance funds so that patients do not have to pay a gap for their pathology testing.
We require a patient's Medicare number and signature in the assignment box on the request form to bulk-bill eligible outpatient services. Patients who do not complete the assignment box will be issued an invoice that can be presented to Medicare to receive a refund.
Private Inpatients and Day Stay Patients
ACT Pathology has arranged simplified billing agreements with most health funds. We can send pathology accounts directly to the health fund if we are provided with the patient's Medicare number, health fund name and membership number on the request form.
If these details are not provided the patient will be issued an invoice. The patient must present this invoice to their health fund and Medicare to receive a refund.
Information for non-Eligible Patients
Non-eligible person means:
- a person who is not an Australian resident; or
- a person in respect of whom, or a person included in a class of persons in respect of which, there is in force an order under subsection 6(2) of the Health Insurance Act 1973 (Cwlth);
Non-eligible Student means:
- person who meets the criteria as stated for a non-eligible
- person and is studying at an Australian university or training institute and holds current Overseas Student Health Cover.
Pathology Service Fees:
Where the Pathology Service provided involves Inpatient or Outpatient Services the fee for a non-eligible person will be:
- without Student Cover 270% of Medicare Benefits Schedule Fee
- with Student Cover 100% of Medicare Benefits Schedule Fee
Those clients with Overseas insurance are responsible for any gap payment of fees that their fund may not cover. All patients are advised to discuss this with their Health Fund prior to having the service performed.
Tests not performed by ACT Pathology
There are some specialised tests that are not performed by ACT Pathology. These tests are referred to accredited laboratories.
Billing is at the discretion of the referral laboratory. If they bill at Medicare scheduled rebate, this means that patients do not have to pay a gap. If we have received the patient's Medicare number and an assignment form we will pass this on to the reference laboratory for bulk-billing.
If the laboratory does not accept Medicare scheduled rebate, the patient is responsible for the account.
Tests or services that do not have a Medicare item number do not attract a Medicare rebate. The full cost of this testing must therefore be covered by the patient.
If this testing is performed in the ACT Pathology laboratory the patient will be issued an invoice from ACT Pathology to recover the cost of this testing (see table below).
If specimens have been referred by ACT Pathology to other laboratories for testing the patient will be issued an invoice directly from the referral laboratory in some cases or these invoices once received by ACT Pathology will be on-billed directly to the patient.
Patient Billing table
This lists a number of tests that are known NOT to attract Medicare benefits. An approximate cost is indicated, however some costs may vary according to the complexity of testing. (GST Exclusive prices)
Tests performed at ACT Pathology
|BRAF Mutation Testing – if not Medicare eligible||$196.00|
|EGFR Mutation Testing – if not Medicare eligible||$338.00|
|FiSH – Haematology Oncology||$302.00|
|FiSH Haematology Oncology – additional probe testing||$196.00|
|Conventional PAP testing||$23.80|
|Quantiferon – if not Medicare Eligible||$45.00|
|RAS Mutation Testing – if not Medicare eligible||$308.00|
|Supervised Urine Drug Screen||$45.00|
|Vitamin D Testing – if not Medicare eligible||$25.55|
ACT Pathology offers a number of reporting options to meet the individual needs of our clients.
This includes an extensive courier service that delivers printed reports to surgeries in and around Canberra.
Electronic Result Delivery
Clinical Information System (CIS)
The Clinical Information System (CIS) is only available to ACT Health employees who are treating patients. It is a secure means of clinicians working for ACT Health to assess results for their patients through a user friendly web browser. ACT Pathology provides authorised personnel with access to pathology results via CIS on the ACT Government Intranet.
To apply email: email@example.com
or phone 6244 2826
Downloading to surgeries
For surgeries that have practice management software (eg. Medical Director, Medtech 32, Medical Spectrum, Intrahealth, Genie), ACT Pathology is able to provide direct and secure downloading of pathology results in PIT or HL7 formats for external clients . ACT Pathology provides this service for both PCs and Apple computers using healthlink software.
ACT Pathology uses HealthLink- a health information network that provides secure and encryted results to the doctor surgeries.
To apply online, go to:
HealthLink Service Application form
or phone Customer Services 6244 2932
ACT Pathology has the ability to "autofax" results. This feature allows results to be automatically faxed to the requesting practitioner's surgery as they are authorised in the laboratory. Autofaxing can be used for specific tests (eg. INR) or for all results as an adjunct to hard copy reporting or to replace the laboratory-printed copies.
Hard Copy Result Delivery
Referring practitioners may choose to receive standard A4 reports or a modified A4 report that has a perforation so reports can be reduced to A5 size. Reporting features include:
- Highlighting of abnormal results in bold;
- Cumulative reporting of up to five patient episodes; and
- Provision of intelligent personalised comments using a Laboratory intelligent Decision Support (LiDS) program called LabWizard to assist requesting doctors and improve patient health outcomes.