A.1 The organisation

Vision and values

ACT Health’s vision is ‘Your Health—Our Priority.’

Our values are:

  • Care
  • Excellence
  • Collaboration
  • Integrity.

Our vision, and these values developed by ACT Health staff, represent what we believe is important and worthwhile. Our values underpin the way we work and how we treat others.

The ACT Health Directorate Corporate Plan 2012–17 guides ACT Health business units in achieving the overarching organisational vision in line with its corporate values.

The plan builds on existing and new plans under development, while providing an organisational framework against which to prioritise our efforts over the next five years.

We aim to deliver better service to our government to meet the needs of community, and to our community on behalf of our government.


The ACT Health Directorate Corporate Plan 2012–17 has four key areas of focus, which inform all business plans and performance agreements within the organisation.

ACT Health partners with the community and consumers for better health outcomes by:

  • delivering patient and family centred care
  • strengthening partnerships
  • promoting good health and wellbeing
  • improving access to appropriate healthcare, and
  • having robust safety and quality systems.

We aim for sustainability and improved efficiency in the use of resources, by designing sustainable services to deliver outcomes efficiently, and embedding a culture of research and innovation.

ACT Health continues to strengthen clinical governance of its processes, and strives to be accountable to both the government and the community.

ACT Health aims to support our people and strengthen teams, by helping staff to reach their potential; promoting a learning culture and providing high-level leadership.

Organisational structure

The organisational chart on pages 2 and 3 provides an overview of the structure of the Health Directorate on 30 June 2013.

ACT Health’s Director-General guides the organisation in delivering its vision. ACT Health’s two major divisions are led by Deputy Directors-General who report to the Director-General.

Canberra Hospital and Health Services (CH&HS) employs the majority of staff working within the Health Directorate, and provides acute, sub-acute, primary and community-based health services to the population of the ACT and surrounding region. The Little Company of Mary also provides public hospital services through Calvary Public Hospital under a contractual agreement with ACT Health.

Strategy and Corporate employs a smaller number of staff who provide infrastructure, policy guidance, funding and strategic planning support to clinical service areas, while planning for ACT Health’s future workforce and health service needs.

Other operational areas also report directly to the Director-General and provide a range of corporate support and organisation-wide services, such as quality and safety oversight and sound financial management.

ACT Health’s Population Health Division provides a range of public and environmental health services, health protection and health promotion services, under the guidance of the ACT Chief Health Officer.

ACT Health, other agencies and external stakeholders

ACT Health works closely with other ACT Government agencies such as the ACT Government’s Community Services Directorate, Justice and Community Safety Directorate, Chief Minister and Treasury Directorate, and emergency services providers such as the ACT Ambulance Service and the Australian Federal Police.

Formalised consultative arrangements exist with a range of agencies, such as the Health Care Consumers’ Association (ACT), ACT Medicare Local and mental health, alcohol and drug, and other community service providers.

The tertiary and training sectors remain key partners in the planning, development and delivery of healthcare services. Partnership arrangements with The Australian National University Medical School, University of Canberra, Australian Catholic University and Canberra Institute of Technology are well established and serve to assure the future supply of skilled health professionals.