ACT Health's Access Improvement Program is a major change program aimed at redesigning the way we provide healthcare services.
The program focuses on the patient's journey through the healthcare system, while providing a structured change management framework.
- "Change is hard because people
overestimate the value of what they
have - and underestimate the value of
what they may gain by giving that up"
James Belasco and Ralph Stayer
Patient and Carer Experience Project
The Access Improvement Program recently launched this project with the aim of gathering patient and carer insights into how the health system works and what could be improved.
If you or someone you know is willing to share your experiences please contact us through the avenues below.
| Download: | Consumer Engagement Strategy (PDF File - 105k) |
Downloads
| Download: | AIP program governance (PDF File - 90k) AIP methodology (PDF File - 80k) AIP information brochure (PDF File - 476k) AIP frequently asked questions (PDF File - 78k) |
2007 Newsletters
| Download: | E-Newsletter, Volume 2, Issue 3 (PDF File - 158k) E-Newsletter, Volume 2, Issue 2 (PDF File - 234k) E-Newsletter, Volume 2, Issue 1 (PDF File - 307k) |
2006 Newsletters
| Download: | E-newsletter Volume 1, Issue 2 (PDF File - 188k) E-newsletter Volume 1, Issue 1 (PDF File - 217k) |
Consumer involvement
| Download: | AIP Health Care Consumers Association memorandum of understanding (PDF File - 169k) Consumer Engagement Outline (PDF File - 149k) |
Contact us
Do you want to know more or submit ideas, feedback or suggestions?
Email accessimprovement@act.gov.au
Phone: Bernadette Brady on (02) 6207 1539
