Find policy documents
|Consent And Treatment Policy & Sops|
Health Directorate health professionals must obtain a consumer’s valid informed consent before beginning any clinical activity, treatment or procedure, except when: • The consumer is unable to provide informed consent and then it is sought from an appropriate substitute decision maker, or • Urgent medical treatment is required to save a consumer’s life or prevent serious harm and the consumer is not able to provide consent to the required treatment at the time through a lack of capacity, (e.g. because the consumer is unconscious). An adult consumer is presumed to have the capacity to make decisions about their health care except where it is shown by a clinical assessment that they do not. Written and verbal consent, and the information provided to the consumer must be documented in the clinical record.
| Consent And Treatment Policy (PDF File 148k)|
Consent And Treatment Sop (PDF File 217k)
Consent Capacity And Substitute Decision Maker Sop (PDF File 204k)
Consent For A Child Or Young Person Sop (PDF File 192k)
|Consumer And Carer Participation Framework |
Assist consumers, carers & staff to work in genuine collaboration to increase consumer & carer participation in health care; facilitate joint decision making & improve development, delivery & evaluation of ACT’s public health services.
|Consumer And Carer Participation Framework (PDF File 886k)|
|Consumer Feedback Management|
The Consumer Feedback Management Policy and Procedures supports the implementation of the ACT Health Listening and Learning Standards (2004). The policy sets out the systematic process for handling consumer feedback received by ACT Health staff. The Policy and Procedures include the principles guiding consumer feedback management, the muliple methods for consumers to provide feedback, steps in managing consumer feedback, other considerations in feedback management, staff roles and responsibilities and flow charts for each ACT Health Division and Stream.
|Consumer Feedback Management (PDF File 1597k)|
|Consumer Feedback Standards - Listening And Learning|
These standards outline a best practice framework for managing consumer initiated feedback.The Listening & Learning package includes standards, service improvement tool, feedback forms and staff training materials.
|Consumer Feedback Standards - Listening And Learning (PDF File 257k)|
|Consumer Participation And Care Participation Across Mental Health Act - A Framework For Action|
The importance and value of consumer and carer participation in decision-making across all levels of mental health services has been increasingly recognised nationally over the past decade. Participation has been declared a right of consumers and carers in the National Standards for Mental Health Services. There is also evidence that involving consumers and carers in policy development, service planning, implementation and evaluation, leads to improved quality and safety, and greater satisfaction with services. The Framework sets out the principles for participation and the structures required for continuous improvements to the quality of relationships between consumers, carers and staff of Mental Health ACT, and the quality of services. Integral to participation is growth of individuals, groups and organisations. The Framework recognises the varying degrees of readiness for participation and values constant reflection and evaluation to support the growth of all individuals, groups and organisations.
|Consumer Participation And Care Participation Across Mental Health Act - A Framework For Action (PDF File 608k)|
|Consumer, Carer And Community Reimbursement Policy|
Consumer, Carer and Community Representatives provide an important balance to the views of health care professionals, service providers and industry, contributing to a health system that better reflects the needs of all stakeholders. ACT Health Directorate values the contribution that Consumer, Carer and Community Representatives make and is committed to adequately reimbursing Representatives.
| Consumer, Carer And Community Representative Reimbursement Policy (PDF File 143k)|
Consumer, Carer And Community Representative - Confidentiality Form (PDF File 107k)
Consumer, Carer And Community Representative Details Form (PDF File 112k)
|Contractor Safe Work Practice And Compliance Policy|
The purpose of this policy is to set out ACT Healthˇ¦s expectations of contractors working for ACT Health, particularly in relation to the contractor/s implementing safe systems of work and complying with ACT Health safety practices. Prior to commencement of all minor and major works, Project Managers must: „« complete the revised Request to Interfere with Services or Safety Conditions (RISSC Application) form (including variations to contracts) and submit to Property, Management and Maintenance and obtain approval; „« all risks must be identified on the RISSC form; „« inform staff and affected areas of intended works; „« liaise during all stages of intended works with PM&M. Prior to commencement of all minor and major works, contractors and sub-contractors must: „« attend induction to ACT Health prior to commencements of works; „« provide Material Safety Data Sheets (MSDS) for all products used in the works process; „« obtain Validation Cards through the Security Office; „« Sign in and out with PM&M.
|Contractor Safe Work Practice And Compliance Policy (PDF File 59k)|
|Coordination Of Inter-Jurisdiction Involvement Review Procedure |
This Memorandum of Understanding between ACT Health and Greater Southern Area Health Service (2005-2008) sets out the procedures for the co-ordination of inter-jurisdictional adverse events that involve ACT Health and the GSAHS. These may occur either in the ACT or in GSAHS-managed South Eastern New South Wales. By agreeing on a joint approach to the co-ordination of inter-jurisdictional adverse events, the ACT Health/GSAHS MoU assures staff and consumers that both ACT Health and the GSAHS are endeavouring to provide optimal outcomes for consumers.
|Coordination Of Inter-Jurisdiction Involvement Review Procedure (PDF File 90k)|
|Coronial Business In Act Health Management - Framework|
The Framework for the Management of Coronial Business in ACT Health outlines a systematic approach to managing the provision of information to the Coroners Office and a process for monitoring the implementation of Coronial Findings and Recommendations. The Framework clearly outlines roles and responsiblities for key stakeholders, and divides the management of Coronial Business into five stages, illustrating how each stage works.
|Framework For The Management Of Coronial Business In Act Health (PDF File 558k)|
|Corporate Governance Statement|
Corporate governance is the way an organisation manages its business, makes its decisions and relates to its stakeholders. It includes the organisation's structures, culture, policies and processes. In the Health Directorate, corporate governance arrangements underpin and are integrated with clinical goveranance and professional governance proceses to ensure that the organisation does what it should.
|Dgd12-002 - Corporate Governance Statement (PDF File 3303k)|
|Corporate Plan 2012-2017 - Act Health|
The ACT Government Health Directorate Corporate Plan (2012-2017) provides direction to the Health Directorate's Business Units to achieve the overarching organisational vision and corporate values. The Plan builds on existing and new plans being developed to provide an organisational framework to prioritise our efforts over the next five years. We aim to deliver better service to our Government to meet the needs of the community and to our community on behalf of our Government.
|Corporate Plan 2012-2017 (PDF File 142k)|