Learn about your rights and responsibilities as a healthcare consumer, and help shape your constantly evolving healthcare system.
To find a health service, view our Health Services or After Hours information. If you're looking for a GP, see this listing of GPs by suburb.
In this section:
Consumer involvement
Get involved in shaping tomorrow's healthcare system. There are a number of avenues through which you can voice issues of concern to healthcare consumers, including the Healthcare Consumers Association of the ACT (HCCA).
Community consultation: have your say
Community consultation helps ACT Health make informed policy decisions about issues that affect the community.
Surgery information
See the link below for information about what you can expect as a patient during your stay at Canberra Hospital.
If you're waiting for elective surgery at either Canberra Hospital or Calvary Public Hospital and your waiting time concerns you, please call the Elective Surgery Information Service on (02) 6205 1122.
See this listing of home help you can receive upon discharge from hospital.
Accessing your medical records
The Health Records (Privacy and Access) Act 1997 requires ACT Health to create and keep health records in a manner that ensures the privacy of your health information, and to afford you adequate opportunities to access the information held about you in these health records.
Health records are confidential documents and remain the property of ACT Health. Copies of health records are not released to consumers or third parties without a written request and signed authorisation from the consumer. Requests to access health records are assessed under the ACT Health Records (Privacy and Access) Act 1997 and fees apply.
| Download: | ACT Health Records (Privacy and Access) Act 1997 - Information for consumers and providers of health services (PDF File - 301k) Health Records (Privacy & Access) Act 1997 - Information for record keepers (PDF File - 294k) Medical records access fees (PDF File - 21k) Medical records fee approval (PDF File - 15k) |
- Calvary Hospital medical records
- Canberra Hospital medical records
- Community Health medical records
- Mental Health ACT medical records
Your rights and responsibilities
ACT Health is committed to working in partnership with the consumers of our health services to ensure you receive the best care possible. To achieve this, its important you understand your rights and responsibilities as they relate to quality and safe healthcare.
| Download: | Your rights and responsibilities (PDF File - 898k) |
