act health core values: care, excellence, collaboration, integrity

What are the values in Health?

In late 2008, staff and consumer representatives across the Health Directorate were asked which values they considered the most important in their work. The top four values were confirmed as:

  • Care
  • Excellence
  • Collaboration
  • Integrity

In working to these values we have a shared understanding about “what matters” to all employees of Health regardless of profession or the position they hold, as well as incorporating community expectations. We recognise that people in our community come to us at their most vulnerable and the way we treat them and each other is extremely important.

What do these values look like?

The practical behaviors which demonstrate our values are important and apply in every ACT Health workplace:

  • Care - Go the extra distance in delivering services to our patients, clients and consumers. Be diligent, compassionate and conscientious in providing a safe and supportive environment for everyone. Be sensitive in managing information and ensuring an individual’s privacy. Be attentive to the needs of others when listening and responding to feedback from staff, clinicians and consumers.
  • Excellence - Be prepared for change and strive for continuous learning and quality improvements. Acknowledge and reward innovation in practice and outcomes. Develop and contribute to an environment where every member of the team is the right person for their job, and is empowered to perform to the highest possible standard.
  • Collaboration - Actively communicate to achieve the best results by giving time, attention and effort to others. Respect and acknowledge everyone’s input, skills and experience by working together and contributing to solutions. Share knowledge and resources willingly with your colleagues.
  • Integrity - Be open, honest and trustworthy in communicating with others, and ensure correct information is provided in a timely way. Be accountable, reflective and open to feedback. Be true to yourself, your profession, consumers, colleagues and the government.

We welcome feedback from the community in relation to their experience of our staff demonstrating these values and where there is room for improvement.